Appointment
  • +91 9211974044
  • Near Archiver Mall Sector 49 Faridabad 121001
  • Mon to Sat 9:00 AM to 9:00 PM

Privacy Policy

Welcome to Manavastha ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the confidentiality of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in counseling consultations.

By accessing or using our website, you agree to the terms of this Privacy Policy.


2. Information We Collect

Personal Information

We may collect the following information:

  • Full Name
  • Email Address
  • Mobile Number
  • Age and Gender
  • Address (if voluntarily provided)
  • Emergency Contact Information
  • Appointment and Consultation Details

Health-Related Information

For counseling and mental wellness services, we may collect:

  • Mental health concerns
  • Stress, anxiety, depression, or emotional well-being information
  • Counseling session notes
  • Assessment questionnaire responses
  • Medical history voluntarily shared by the user

Technical Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Analytics Information

3. How We Use Your Information

We use your information for the following purposes:

  • Scheduling appointments
  • Providing counseling services
  • Responding to inquiries
  • Improving our website and services
  • Maintaining consultation records
  • Processing payments
  • Sending appointment reminders
  • Providing customer support
  • Complying with legal obligations

4. Confidentiality of Counseling Sessions

We understand the sensitive nature of mental health information.

All information shared during counseling sessions is treated as confidential and will not be disclosed to third parties except:

  • With your written consent
  • When required by law
  • When there is a risk of serious harm to yourself or others
  • When disclosure is necessary to comply with legal or regulatory requirements

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Loss
  • Misuse

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.


6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

  • Licensed counselors and mental health professionals involved in your care.
  • Payment processing providers.
  • Website hosting and technical service providers.
  • Government authorities when legally required.

All third parties are required to maintain appropriate confidentiality and security measures.


7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience.
  • Analyze website traffic.
  • Remember user preferences.
  • Enhance website functionality.

You may disable cookies through your browser settings; however, certain website features may not function properly.


8. Online Consultations

Online counseling sessions may be conducted through secure third-party communication platforms.

Users are responsible for ensuring:

  • A private and secure environment during sessions.
  • Protection of their login credentials.
  • Safe use of personal devices.

We are not responsible for unauthorized access resulting from the user's negligence.


9. Data Retention

We retain personal information only as long as necessary to:

  • Provide services.
  • Maintain records.
  • Meet legal and regulatory requirements.
  • Resolve disputes.

After the retention period, information may be securely deleted or anonymized.


10. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Withdraw consent where applicable.
  • Request a copy of your personal data.

Requests may be submitted using the contact details provided below.


11. Children's Privacy

Our services are intended for individuals aged 18 years and above.

For minors, counseling services may require the consent of a parent or legal guardian as required by applicable laws.


12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of such websites independently.


13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated Effective Date.

Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.


14. Contact Us

Manavastha

Email: support@manavastha.com

Website: www.manavastha.com

Phone: +91-XXXXXXXXXX


Disclaimer

Manavastha provides mental health counseling, emotional wellness support, and educational information. Our services do not replace emergency medical care, psychiatric treatment, or crisis intervention services.

If you are experiencing a mental health emergency, suicidal thoughts, or immediate risk of harm, please contact your local emergency services or a qualified healthcare professional immediately.